Hi Anandha,
1) Vendor warranty claim process
Vendor warranty claim process is the situation where in the OEM wants to get the returns of the parts back from the vendor from whom he got the parts at the first place to produce the assemble equipment.
2) Equipment warranty claim process
Equipment warranty claim process is part of the process where in the customer / dealer returns the part to the OEM due to failure under warranty, in this case the equipment needs to be assigned with an master warranty.
3) How the vendor warranty claim process will happen in customer services, what and all document we need to generate during the claim process.
a. SAP Standard Warranty claim has a process of creation of different version in the claim.
b. IC - Incoming claimant
OC: Outgoing claimant
OV: Outgoing claimant
IV : Incoming Vendor.
When all the documents needs to be processed the sequence is as follows:
1. Dealer / Customer creates the IC version of the claim
2. Once the claim is verified by the OEM the claim is paid by the OEM to customer / vendor, OC version is created & Posted credit in FI
3. Then the parts are send by the dealer / customer to vendor as directed by OEM (OV version is created)
4. Finally once the vendor pays the money the IV version is created & posted to FI.
4. During the warranty company giving the services to customer at free of cost, but company need to claim that services charge from principal means another company, how the process will happen for creating document what we need to do configuration things.
For this scenario the best alternative is to create campaign master for all vehicle as if their free services are recall services which are liable for the payment by the OEM.
Then create warranty claim against the campaign & reimburse the payment to the dealer / customer.
Regards,
Sachin Balmiki