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Re: Need automatic e-mail config for Service Desk Solman 7.1 SP12

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Hi Karthik,

 

By default it won't trigger emails on each status and you need to configure it as per requirements.

 

The concept for triggering remains same so the configuration remains similar. In simple terms instead of SLFN we now have SMIN transaction type

 

so if in the past it was ZLFN then you can use ZMIN/YMIN etc as per requirement.

 

further there are lot of notes and documents but you can proceed with configuration and let us know if you struck somewhere.

Sending E-Mail from Support Message

http://scn.sap.com/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

 

also

1759791 - E-mail action is not triggered

2147679 - How to Send E-Mail as an attachment from ITSM Incidents in Solution Manager

 

hope this resolves

 

thanks

Prakhar


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